Report a Claim

Upon the occurrence of a loss and it’s notification to AIG, our claim personnel will contact you to explain the process. The following steps should be taken in consideration:

1. Notify your insurance broker and/or authorized representative about any claim.
2. Report the claim to us following their guidance. You may use the Claims.pr@aig.com e-mail address.
3. After we acknowledge your First Notice of Loss, always make reference to our claim number and assigned adjuster.
4. Keep all claim related documents on hand.
5. Your cooperation during a claim procedure is essential. Please provide all information requested to the assigned AIG adjuster.